FAQ

Here is the completely rewritten, professional FAQ section for your YOKIM landing page. All old brand text (including any remnants of "Simone") has been completely replaced with YOKIM, and the language has been polished into a modern, high-converting, and reassuring customer service tool.

Frequently Asked Questions

✦ About The Brand & Product

 

Where is YOKIM based?

• YOKIM is proudly based in Sheffield, United Kingdom.

 

What makes the BrowYOKIM™ Stamp unique compared to traditional makeup?

• Unlike traditional brow pencils that require tedious freehand drawing, filling, and shading, the BrowYOKIM™ Stamp delivers instant symmetry in seconds. Designed for all skill levels, it effortlessly shapes and fills sparse areas to create a soft, natural look with zero guesswork.

Is the formula truly smudge-proof and waterproof?

• Yes. Our high-density compact powder formula is engineered for active, all-day endurance. It is completely sweatproof and smudge-resistant, allowing you to confidently go through your day without the need for touch-ups.

What is included in my kit?

• Each order comes complete with a high-performance, waterproof brow powder compact featuring a built-in mirror for seamless application, along with dedicated right and left stamp applicators in your chosen style.

How large is the compact? Is it travel-friendly?

• The sleek packaging measures a highly portable 3.21" x 1.75" x 1.55" and weighs just 69 grams. It fits perfectly into any makeup bag, making on-the-go touch-ups entirely effortless.

 

✦ Shade & Style Selection

Which brow shape should I choose?

• While shape always comes down to your personal style, here are our facial-structure recommendations

  • Arched: Complements round and square face shapes beautifully.

  • Straight: Ideal for longer face shapes, as well as oval faces.

  • Rounded: Blends flawlessly with heart, diamond, and oval face shapes.

   

 

Which shade is right for me?

• The BrowYOKIM™ Stamp is currently available in Light Brown, Dark Brown, and Natural Black. Choose the shade that aligns closest with your hair color and skin tone. Pro-Tip: If you are stuck between two shades, we recommend selecting the lighter option for the most natural finish.

 

✦ Use & Care

How do I apply the BrowYOKIM™ Stamp?

 

• Our application is simple and takes only seconds:

  1. Coat: Press the sponge applicator gently into the compact powder.

  2. Align: Use the built-in compact mirror to position the stamp over your natural arch.

  3. Stamp: Press firmly to the brow, then repeat the process on the other side.

 

Can I control how bold or natural the brows look?

• Absolutely. The BrowYOKIM™ Stamp is incredibly versatile. You can easily customize the depth of your look by varying the pressure. Light pressure yields a soft, subtle fill, while firmer pressure gives you a striking, high-definition finish.

Do I need to apply foundation before stamping?

• While it isn't required, many users find that applying a light layer of foundation over their eyebrows prior to stamping helps the powder pigment adhere even better. This creates a sharper, more defined look.

How do I remove the makeup at the end of the day?

• Despite its waterproof endurance, the powder breaks down easily with your favorite makeup remover, a makeup wipe, or simply warm, soapy water.

How long will a single BrowYOKIM™ compact last?

• Depending on your frequency of use, one compact typically lasts between 2 to 6 months. Because our formula features rich, concentrated pigments, a very small amount goes a long way.

✦ Shipping, Cancellations & Returns

 

What is your shipping timeline and tracking process?

• Orders are processed within 2 to 3 business days, after which a confirmation email with your tracking link will be sent. Depending on your location, delivery will arrive safely within 5 to 12 business days. If you haven't received your tracking number within 3 business days, reach out to us at kimncosmetics@gmail.com.

Why isn't my shipping tracking link updating?

• It can sometimes take 24–48 hours for courier databases to sync after an item leaves our facility. If your link remains inactive after a few days, don't hesitate to get in touch with our support team at kimncosmetics@gmail.com for a status update.

What is your cancellation policy?

• We offer immediate, hassle-free cancellations within 24 hours of placing your order. After 24 hours, your order has already entered fulfillment and cannot be recalled. However, you can still return the package for a refund once it arrives under our 30-day policy.

 

Payment Options

Which payment methods do you accept? 

We accept the payment methods listed below. 

 

 

What is your return policy?

• We want you to love your arches completely. Try the YOKIM Stamp risk-free for 30 days. If you aren’t entirely thrilled with your results, simply email kimncosmetics@gmail.com within 30 days of receiving your item for a seamless, hassle-free return or exchange.

 

✦ Contact Customer Support

Still have questions? We are here to help. For the fastest resolution, please contact our dedicated support channels rather than social media message boxes. Our team typically responds in under 24 hours.

• Email: kimncosmetics@gmail.com

• Phone Support: +44 7774 803871

• Note: Please include the full name on the order and your order confirmation number in your email for rapid processing.