Refund Policy

1. Do you have a return or exchange policy?
Yes, we do. Please read the information below carefully.

2. What if my shipment doesn’t arrive?
KIMBERLEY Hair is not responsible for packages once they have been shipped. After your order is dispatched, you will receive an email containing your tracking number, which allows you to monitor your shipment in real time.
If you experience any issues, please check with your local post office or contact us at kimncosmetics@gmail.com.

3. Return Policy
We accept returns within 30 days of purchase.
To initiate a return, please contact us at kimncosmetics@gmail.com

For urgent enquiries, you can contact us via WhatsApp or phone:
+44 7774 803871

4. Refund Policy
If a refund is approved, the full amount will be returned to your bank account. Please note that the processing time may take between 15–30 days from the moment your refund request is approved.

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Thank you!