Refund Policy
Returns & Refunds Policy
1. Do you offer returns or exchanges?
Yes, we offer both returns and exchanges. Please review the information below for full details.
2. What if my shipment does not arrive?
YOKIM is not responsible for packages once they have been dispatched. After your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery in real time.
If you experience any issues with your shipment, we recommend contacting your local postal service. You may also reach out to us for assistance at kimncosmetics@gmail.com.
3. Return Policy
We accept returns within 30 days of purchase.
To initiate a return, please contact us at:
kimncosmetics@gmail.com
For urgent enquiries, you may also contact us via phone or WhatsApp:
+44 7774 803871
4. Refund Policy
Once your return has been received and approved, a refund will be issued to your original payment method.
Please allow 15–30 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.