Where`s My Order ?

Confirmation Email

You will receive a confirmation email once your order has been processed to the email address provided at the time of checkout, which can take up to 48 hours. Please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at kimncosmetics@gmail.com and we will be more than happy to help you.

Tracking Email

You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If you haven't received this email, please check your junk/spam or promotions folder to ensure it was not filtered there. If you aren't able to find it, please email us at kimncosmetics@gmail.com.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. 

Out for Delivery/Delivered Email

Once your order is out for delivery, we will send you a reminder email to look out for your package. Finally, once your order has been delivered, you will receive a delivery confirmation email.

FAQ

 

How do I check the status of my order?

Please allow up to 1-2  business day for your order to process and ship from our warehouse.

If you haven't received a tracking email, please be sure to double-check your junk/spam & promotions folder. If you are still not able to locate it, please email us at kimncosmetics@gmail.com & we'll be happy to help!

Where do I find my tracking information?

Your tracking information will be in your shipping confirmation email that is sent 3-6  business days after your order has been placed. You can log into your account to see the status of your order. If you checked out using your email address but didn't sign up for an account, you can do so on this page as well.

If you haven't received a tracking email, please be sure to double-check your junk/spam & promotions folder. If you are still not able to locate it, please email us at kimncosmetics@gmail.com & we'll be happy to help!

My package hasn't arrived yet - what should I do?

Take a look at your tracking information.

  1. If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
  2. If it’s still in transit with no new updates - contact the carrier for more information.
    1. If the carrier is not able to provide you with further information, please reach out to us at kimncosmetics@gmail.com - we'll be happy to help!
  3. If it shows the package has been delivered - follow next steps.

International

Take a look at your tracking information.

  1. To track your order - input the tracking number on the DHL website 
  2. If it’s still in transit with recent updates - be patient, occasionally DHL can get backed up. The expected delivery date should update with a new time.
  3. If it’s still in transit with no new updates - contact DHL, using your tracking number,  for more information.
    1. If the carrier is not able to provide you with further information, please reach out to us at kimncosmetics@gmail.com - we'll be happy to help!
  4. If it shows the package has been delivered - follow 

If you have any questions, feel free to email our Kimberley Hair Support team at kimncosmetics@gmail.com - we'll be happy to help.

 

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