Where`s My Order ?
Order & Shipping Information
Order Confirmation Email
Once your order has been successfully processed, you will receive a confirmation email at the email address provided at checkout. Please allow up to 48 hours for this email to arrive.
If you do not see the confirmation email, kindly check your Spam, Junk, or Promotions folder. If you are still unable to locate it, please contact us at kimncosmetics@gmail.com, and we will be happy to assist you.
Shipping & Tracking Email
Once your order has been shipped, you will receive a second email containing your tracking number and a link to monitor your shipment.
If you have not received this email, please check your Spam or Promotions folder. If it is still not found, contact us at kimncosmetics@gmail.com.
Please allow 1–4 business days for tracking information to become active. In rare cases, tracking updates may be delayed; however, your order will still be delivered within the estimated timeframe.
Out for Delivery & Delivery Confirmation
When your package is out for delivery, you may receive a reminder notification. Once your order has been delivered, a final confirmation email will be sent.
Frequently Asked Questions (FAQ)
How can I check the status of my order?
Please allow 1–2 business days for order processing and dispatch.
If you have not received your tracking email, check your Spam/Junk folder. If you are still unable to locate it, please contact us at kimncosmetics@gmail.com.
Where can I find my tracking information?
Your tracking details will be included in your shipping confirmation email, typically sent within 3–6 business days after placing your order.
You may also log into your account to view your order status. If you placed your order as a guest, you can create an account using the same email address.
If you cannot find your tracking email, please contact us for assistance.
My package has not arrived yet — what should I do?
For domestic shipments:
- If your tracking shows recent updates: your package is still in transit—please allow additional time
- If there are no recent updates: contact the courier directly for more information
- If the courier cannot assist: contact us at kimncosmetics@gmail.com
- If marked as delivered: please follow up with your local courier or neighbors
International Orders
To track your order, please use your tracking number on the courier’s website (e.g., DHL).
- If tracking shows recent updates: delays may occur—please allow additional time
- If no updates are available: contact the courier directly
- If further assistance is needed: contact us at kimncosmetics@gmail.com
Need Assistance?
If you have any questions or require support, please contact the YOKIM Support Team at:
kimncosmetics@gmail.com
We are always happy to assist you.