Verkaufsbedingungen

8. RETURNS AND EXCHANGES

We do not allow opened items to be returned for the safety of all of our clients. Please note:

• Kimberley Hair Extensions hair clip items and are not eligible for returns or exchanges if we get the wrong dimensions from your placing order. Please make sure you send us the right measurements.  

Kimberley Natural Hair Extensions can be returned within thirty (30) days of You receiving your order. All Kimberley Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.

You can return your UNOPENED  hair extensions back to the below address:

Kimbereley Hair Extansions / Returns

Aleea Garofitei, Nr 2 

City Constanta

Country Romania, Postcode 900177

Please follow the below instructions to ensure that your return will be processed and received:

• STEP 1
  Please contact Kimberely customer service to obtain a Return Authorization Number. If for any reason You are unable to contact us, simply write your Order number, first and last name and address on a piece of paper and insert that in your return package..
• STEP 2
  Please indicate whether You would like an EXCHANGE and for which color or if You would prefer a RETURN. If You prefer an exchange and there is a difference in price, we will simply send You an invoice via email to pay the difference.
  If You received a free gift, from a promotion in your order, and You are doing a return; we ask that You do send the free gift back as well. The free gift then only applies if You are going to be doing an exchange.
  For faster processing, we would encourage You to return for a refund and re-order the set You would like to avoid waiting for the return processing time.
• STEP 4
  We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our shipping facilities! We will not accept responsibility for items returned to our facility without a tracking number. You are responsible for the shipping cost to return your set back to us.
• STEP 5
  Please allow 4-6 business days from the date the return is delivered to be notified by a representative.

Shipping cost for Return or Exchange:

You are responsible for all shipping costs for returns and exchanges and we recommend that You send your exchange with a tracking number as Kimberley will not be held responsible for lost returns.

Refunds for any return exclude the initial shipping cost paid to ship your package, that shipping fee is non-refundable.

For additional questions or concerns, You may contact us at kimncosmetics@gmail.com or visit our Returns and Exchange Policy HERE.